What Companies Are in the Consumer Services Field?

Are you passionate about customer service and exceeding customer expectations? Then a career in the consumer sector might be perfect for you. Positions include cashier, flight attendant, customer service representative, project manager, insurance agent – the list is endless! In February 2023 alone, the Bureau of Economic Analysis reported a 0.2 percent growth in consumer spending.

These numbers indicate the consumer services industry is growing and job opportunities will expand over time. Knowing the top companies in this field can help you choose the right career path and employer. This article features 10 of the best consumer services firms as well as providing guidance on how to launch a consumer services career.

What Are the Top Consumer Services Companies to Work For?

  • Amazon
  • CVS
  • Costco Wholesale Corporation
  • The Walt Disney Company
  • McDonald’s Corporation
  • Trader Joe’s
  • Southwest Airlines
  • Airbnb
  • Public Storage
  • American Residential Services

Types of Consumer Services Companies

Consumer services are essential across industries like hospitality, banking, insurance, transport and education. Before you embark on your career path in consumer services, it’s important to become familiar with the different types of companies offering these services. Here are three examples:

Hospitality Companies

Consumer services are essential in hospitality. Whether you work in a restaurant, hotel, park or bar, you will interact with customers every day. The aim is to give each client an excellent customer experience and quality customer service. You can work within any sector of hospitality as they all directly relate to consumer services.

Insurance Companies

People are always searching for insurance coverage, whether it be for their health, house, car or jewelry – or even life! Insurance companies compete to win new clients which makes consumer services the key factor in success. You could become an insurance sales agent, customer relations officer, customer experience manager and more if you wanted!

Entertainment Companies

According to the Bureau of Labor Statistics (BLS), entertainment occupations are projected to grow at a compound annual rate of 22 percent between 2020 and 2030. This means there will be more entry-level positions available and greater career prospects. You could work as a customer service representative, client service manager, client support specialist, box office ticket agent, reservations agent or more – the possibilities are endless!

How to Land a Job in Consumer Services Field?

Are you searching for employment in the consumer services field? Having difficulty securing employment? Check out these tips on securing an opportunity.

Every industry values qualifications, and they can determine whether or not you get a job in this field. Employers prioritize qualified professionals who understand how to put customers first in their operations. Here are some steps you can take to boost your chances of landing a position in consumer services.

Before applying for jobs in consumer services, it’s essential that you comprehend what this field entails. Is it consistent across all industries? How do you distinguish between good and bad consumer services? Knowing these details will enable you to select a company that best meets your interests.

Get educated. Educating is essential for understanding consumer relationships, attracting loyal customers and making sales. You can gain these skills by attending traditional universities, online courses or sales bootcamps that provide the necessary instruction.

Hone Your Skills. Employers look for specific abilities during the hiring process. In customer services, active listening, problem-solving and organizational abilities are essential soft skills. Furthermore, you must demonstrate hard abilities such as product knowledge, typing abilities, computer proficiency and customer management abilities.

Create a well-written resume. Your resume can give you an edge over other job seekers; all that’s necessary to do is craft an impressive CV and cover letter outlining how you can benefit the company. Consumer services employers look for experience, language proficiency, specific qualities suitable for the role, and attention to detail in your application documents.

Prepare for Your Interview. Take time to research the company and comprehend your prospective role. Additionally, boost your confidence by demonstrating to recruiters that you are capable of providing an outstanding customer service experience to all potential clients.

What Will Be the Top Companies in Consumer Services to Work For in 2023?

Businesses strive to build strong customer relations by employing an experienced and competent customer support team.

The consumer services industry offers a diverse array of careers. You can work at telephone call centers, reception desks, marketing firms, sales teams and construction firms – just to name a few! Most minor and major industries have departments dedicated to consumer services. Here is an overview of some of the top companies within this category.

Amazon’s Annual Revenue: $458 Billion

Number of Employees: 1.3 million

Headquarters: Seattle, Wash.

Amazon is a leader in electronic commerce, cloud computing, entertainment and artificial intelligence (AI). Established by Jeff Bezos in 1994, Amazon has grown into an multi-billion dollar company serving millions of consumers around the world. You’ll find various consumer services job openings at Amazon such as delivery station liaison, customer service rep or warehouse associate.

Why Is Amazon a Great Place to Work?

Amazon is an attractive workplace due to its impressive employee reviews. Full-time employees enjoy various perks, such as restricted stock units; hourly employees have access to Amazon’s Career Choice Program which prepays up to 95 percent of certain educational costs. There are plenty of reasons why people aspire to work at Amazon – these are just a few!

CVS Health Corporation
Annual Revenue: $268.7 Billion

Number of Employees: 300,000

Headquarters: Woonsocket, Rhode Island

CVS Health Corporation is a premier health solutions provider, offering an array of healthcare services from wellness programs and pharmacy solutions to plans, prescription drug coverage and virtual care options. With more than 600 HealthHub locations around the country and more than 9,900 retail outlets nationwide, CVS Health is truly one-stop shopping for all healthcare needs.

The company employs thousands of employees annually and currently has over 300,000 professionals around the world. You can explore career opportunities with their customer support team as well as other consumer services positions on their website.

Why Is CVS Health Corporation a Great Place to Work?

CVS Health is an exceptional workplace, emphasizing employee wellness with competitive pay and outstanding benefits like health insurance, employee discount accounts and paid holiday vacations. Furthermore, employees enjoy flexible schedules as well as career growth opportunities at several pharmacy training locations.

Costco Wholesale Corporation: Costco Wholesale Corporation has two divisions.

Annual Revenue Estimate: $192 Billion

Employees: 288,000

Headquarters: Issaquah, Washington

Costco Wholesale Corporation is an international chain of warehouses that stocks quality merchandise and products at discounted prices. As a membership-based organization, Costco boasts over 824 warehouses around the world – in the United States, Canada, Spain, Korea, and beyond – providing members with access to products at much lower costs than they’d pay at retail outlets.

This organization serves millions of consumers annually, so the demand for employees is always high. Popular careers include cashiers, food service assistants, membership assistants and receiving clerks; you can check the website regularly to stay informed about job vacancies in your region.

Why Is Costco Wholesale Corporation a Great Place to Work?

Working at Costco is an ideal option, as it offers you numerous personal and career growth possibilities. The workplace provides a friendly and supportive atmosphere for employees – essential ingredients in any successful company. Furthermore, with years of experience under their belt and hundreds of successful establishments worldwide, employees can expect job security in the long run.

The Walt Disney Company
Annual Revenue: $65.3 Billion

Number of Employees: 190,000

Headquarters: Burbank, California

The Walt Disney Company is an impressive media and entertainment conglomerate. It owns Disney Parks, Disney Media & Entertainment Distributions, various studios, as well as merchandising companies. You can work at any company under this umbrella because customer service lies at the core of Disney’s success.

Why Is Walt Disney Company a Great Place to Work?

Disney is an excellent employer due to its many opportunities and glowing employee reviews on sites like Glassdoor. You will receive excellent benefits and support from management and colleagues, in a work environment that’s inclusive and provides a strong sense of purpose. Furthermore, the success and stability of the organization guarantee job security for employees.

McDonald’s Corporation
Annual Revenue: $22.5 billion

Number of Employees: 200,000

Headquarters: Chicago, Ill.

McDonald’s is an immensely successful fast food company, valued at billions and with branches around the world. No matter if you live in America or Africa, finding a McDonald’s restaurant won’t be hard! Furthermore, as McDonald’s continues to expand, more job opportunities for entry-level and experienced professionals are created.

Every day, the company serves millions of consumers and receives extensive customer feedback. That means it offers many consumer service careers such as servers, delivery positions, cashiers, call-center representatives and managers.

Why Is McDonald’s a Great Place to Work?

McDonald’s is an ideal consumer services company to work for, offering entry-level positions to high school graduates, students and those looking for additional work. It can be a high stress work environment due to the thousands of daily customers; however, employees undergo training so they can effectively handle dissatisfied customers and provide quality customer service.

Trader Joe’s Annual Revenue: $13.2 Billion

Number of Employees: 14,650

Headquarters: Monrovia, California

Trader Joe’s has become one of the nation’s most beloved organizations, offering hundreds of job opportunities annually to support employee wellness and reduce unemployment rates.

Why Is Trader Joe’s a Great Place to Work?

Employees report Trader Joe’s to be an enjoyable workplace due to its friendly atmosphere and positive work environment. You’ll join a mercantile crew of merchants, mates, captains and office crew members; plus you’ll get store discounts plus access to health & retirement plans, leadership training courses and scholarship programs – making Trader Joe’s an attractive employer!

Southwest Airlines Announces Annual Revenue of $12.7 Billion
Southwest Airlines’ Annual Revenue Stands At $12.7 Billion

Number of Employees: 54,000

Headquarters: Dallas, Texas, U.S.A

Southwest Airlines is one of the top transportation companies. According to its official website, they have earned several awards including “Best Customer Satisfaction Award” and “Best Customer Service Award.” At Southwest Airlines you can work as a flight attendant, booking agent, sales rep, customer service supervisor or care representative.

Why Is Southwest Airlines a Great Place to Work?

Southwest Airlines is considered one of the best places to work in 2021 by Glassdoor, ranking among other top employers. Employees receive full coverage health insurance, a health savings account (HSA), flexible spending accounts (tax-exempt), life insurance, stock purchase plans, financial rewards and more from Southwest. Furthermore, you’ll enjoy exclusive travel privileges.

Airbnb’s Annual Revenue of $5.3 Billion

Number of Employees: 15,000

Headquarters: San Francisco, Calif.

Airbnb provides an alternative living arrangement for travelers, tourists, and individuals in need of a place to stay. Most Airbnbs don’t include concierge service or servers like hotels do; however, the company app has attracted millions of users worldwide. You can join this successful company as either a host, customer support agent, social media manager, or call center rep.

Why Is Airbnb a Great Place to Work?

Airbnb is an attractive workplace due to its comprehensive health plans, paid volunteer time and extended parental and family leave policies. Plus, employees have access to healthy food options which is especially important in a high-stress work environment. Furthermore, employees receive annual travel credits as well as development opportunities within the organization.

Public Storage
Annual Revenue: $3.24 Billion

Number of Employees: 5,000

Headquarters: Glendale, California

Public Storage is the world’s leading self-storage facility. As more people enlist its services, its presence in consumer services continues to expand. You can apply for jobs within their customer service division, call centers, managerial roles or real estate division – all positions that allow you to interact directly with customers.

Why Is Public Storage a Great Place to Work?

Public Storage offers an inclusive work environment as part of its core values. The team consists of people from various races, genders and backgrounds. Furthermore, Public Storage pays competitive salaries with health insurance, 401(k), performance-based bonuses and freedom to work in any area you choose – making it a great employer!

American Residential Services provide residential management solutions.

Annual Revenue: $672 million

Number of Employees: 2,000

Headquarters: Memphis, Tenn.

ARS Rescue Rooter is a residential service company offering plumbing, heating, air conditioning, insulation and electrical solutions. Established in 1975 under American Residential Services LLC, they have locations across 24 states. Consumer services jobs at ARS include sales support associates, manager trainees as well as dispatch and customer service positions.

Why Is American Residential Services a Great Place to Work?

American Residential Services is one of the best places to work, offering its employees flexible working hours and a comfortable work environment. Plus, you’ll receive full coverage health insurance, paid time off, 401(k) plan, paid training courses and an impressive annual salary – on average $62,000 according to PayScale!

Is It Difficult to Land a Job in Consumer Services?

No, finding a job in the consumer sector isn’t particularly difficult since most positions only require entry-level qualifications. Once employed, however, you can further your education, develop more skills, and apply for higher positions as you gain experience. If you’re lucky, an employer might even cover some of your educational costs or provide scholarships to aid in growth.

Why Work in Consumer Services?

Yes, working in consumer services is enjoyable and engaging, giving you the chance to interact with people from various backgrounds. Your skillset will be put to good use as you answer customer queries, assess complaints, and perform clerical duties. Plus, demand for these professionals remains steady – so there’s always a job opening!

What Are The Top Consumer Service Companies FAQ?

What is the role of a consumer services professional?

Consumer services professionals have the primary responsibility of focusing on customer experiences. Your duties may include serving customers, responding to complaints and feedback, responding to email alerts – all while guaranteeing rapid response times for clients. Consumer services professionals always guarantee their customers receive top-notch service.

Which industries require consumer services professionals?

If you possess the appropriate qualifications, you can work in a variety of industries. Companies in healthcare, hospitality, transport, entertainment and construction all deal with customers on a daily basis; as such, consumer services positions are prevalent across all sectors.

How can I select the ideal consumer services company?

Your selection should take into account your interests, career objectives, qualifications and job requirements. In a world full of customer services companies, it can be daunting for job seekers to find the best ones. But you have options; look at perks and benefits as well as growth opportunities through additional training or mentorships.

What skillsets are essential for consumer services employers?

Consumer services employers require excellent communication abilities, patience, knowledge of customer services software, time management skills and a great personality. Furthermore, you must possess proficiency with computers, comprehend product details and possess problem-solving abilities. Finally, as a consumer services professional you should always remain approachable and attentive at all times.

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